If something unexpected happens with your booking and your host decides to issue a refund, it’s important to know how long it takes for that refund to reach you. BaliLocalStays uses Xendit as its payment platform to process all transactions between guests and local hosts. Here’s what you can expect from the refund process as a guest.
How Xendit Refunds Work
- Once a host cancels a booking and initiates the refund through Xendit, the money is returned using the same payment method you used when booking.
- You’ll receive a notification (by email or SMS) when the refund is processed.
Refund Processing Time
| Payment Method | Estimated Refund Time | Details |
|---|---|---|
| Bank Transfer / Virtual Account | 1–2 business days | Refund appears in your bank account after approval. |
| E-wallets (OVO, DANA, ShopeePay) | Instant – up to 1 business day | Most refunds are instant. Some wallets may take up to 24 hours depending on provider. |
| Credit/Debit Card | 7–14 business days | Depends on your card-issuing bank’s processing speed. Most banks return funds within two weeks. |
What to Expect
- Xendit processes refunds as soon as the host initiates it in the BaliLocalStays dashboard.
- Most local bank/e-wallet refunds arrive within 1–2 business days.
- Card refunds can take up to 14 business days, depending on your bank’s policies.
- If you don’t see the funds after the expected timeframe, contact BaliLocalStays support for help tracking your refund or confirming payment details.
Tips for a Smooth Refund
- Make sure your booking email and payment information are correct.
- Check your bank or e-wallet notifications regularly after cancellation.
- For card payments, keep in mind that banks sometimes post refunds on your next billing statement.
Have questions? Our support team is always here to help track your refund and make sure you are fully assisted until your money returns.
